The ROI of EX and CX
A CEO’s guide to gaining Competitive Advantage and Driving Innovation with Employee and Customer
Disruptors in business do not maintain the status quo. They look for reasons and opportunities to shine for their customers, which in turn makes the company outshine their competition.
EX and CX can give companies the competitive advantage they need, as well as foster innovative thinking that can help position your organization as a disruptor. In this power session, learn insights, stats and empirical data that show how positive employee experience and customer experience increase revenue, customer and employee retention and loyalty.
Connecting the dots between CX and EX. Two main causes of failure of an otherwise well-considered customer loyalty program are communication and leadership, especially where the two intersect.