Customer Experience and User Experience must be considered simultaneously to drive brand loyalty. If you have an innovative, easy-to-use product, but your service team is difficult to work with, customers …
Superior employee engagement is intentional and deliberate, not accidental. Few companies apply the time and attention required to create an environment in which the employee experience is consistent throughout the …
The great irony is that the communications companies fail to communicate properly.
Special thanks to Global Business North America Magazine for publishing our article!
Brand ambassadorship begins inside a company.
Treating your customers well and making them feel valued directly relates to the success of your company.
If there’s no follow up communication, surveys aren’t effective…
If you suspect someone is having a stroke, please remember to Act F.A.S.T.
For CFOs who are increasingly asked to assist with strategic decision making, it is essential to understand the economic impact of CX.
Customer experience has become brand value.