Treating your customers well and making them feel valued directly relates to the success of your company.
If there’s no follow up communication, surveys aren’t effective…
If you suspect someone is having a stroke, please remember to Act F.A.S.T.
For CFOs who are increasingly asked to assist with strategic decision making, it is essential to understand the economic impact of CX.
Customer experience has become brand value.
Thanks to NG Data for including a tip from me in the newly created “Customer Experience Management Guide.”
Personalized attention and guidance from a more senior employee will help increase job satisfaction for those being mentored.
When customers use multiple channels, it’s been found they spend more money.
Don’t let your own rhetoric cloud your vision.
Big Data and Customer Experience are two of the top trends that will drive business in 2016.