Hiring Meets Tech Meets Employee Engagement

In Blog Posts by Meg

At Graziano Associates, we are very focused on helping clients improve their employee engagement. The article below addresses employee experience through the lens of HR and hiring. For example, HR …

Use Omnichannels To Provide Positive CX

In Blog Posts by Meg

Do you offer clients multiple ways to contact you? Hopefully in today’s instant gratification atmosphere, the answer is yes. How quickly and effectively you respond over these different communication channels …

Want Customer Loyalty? Build Trust.

In Blog Posts by Meg

Act with integrity. Treat customers how you would want to be treated. For example, instead of bombarding customers with sales emails, send useful content at respectful intervals. When customers trust …

Is Your CX Transactional or Experiential?

In Blog Posts by Meg

The short article below cuts through the noise on the importance of creating meaningful customer experiences. Our goal should be to make sure our customers’ experiences are memorable and positive, …