Compassion in Business

In Blog Posts by graz_admin

http://blogs.hbr.org/taylor/2012/08/its_more_important_to_be_kind.html Excellent article about compassion, which happens to coincide with business. It’s sad that acts of kindness garner so much attention in the “big business” world anyway. I know of …

iPhone/iPad Security Tips

In Blog Posts by graz_admin

They are now as important as the best business apps we use on a daily basis. It’s easy to forget that our texts and mobile sites are not always secure. …

Why Salespeople need Social in CRM

In Blog Posts by graz_admin

Interesting read on why sales people have been slow to embrace social media. After all it is counter intuitive to any good sales person who knows that the relationship is …

Back to the basics…

In Blog Posts by graz_admin

Getting back to basics can sometimes yield much higher results than all the advanced business principles. Communicate well. Act in integrity always. Treat everyone fairly. Quick read with some great …

Long Term Customers: Do’s and Don’ts

In Blog Posts by graz_admin

Here are some good sales do’s and don’ts for getting long term customers. The theme is the speed with which many inexperienced sales people try to go for the sale, …

The science of CRM

In Blog Posts by graz_admin

An interesting read on the “science” and benefit of incorporating CRM technology into your marketing. I believe CRM is a careful balance of art and science. What do you think? …

That little white lie…

In Blog Posts by graz_admin

Who has not heard “we’ll keep you in mind” at some point in their careers. Sometimes, it genuinely is a timing issue, but if you want to stay at the …

Motivating others to get to “Yes”

In Blog Posts by graz_admin

I am always interested in what motivates others’ actions, as this is a great tool when negotiating. Presenting a good and balanced argument is also important, as are many other …

Marketing the London 2012 Olympics

In Blog Posts by graz_admin

Who does not love a good Olympic back-story?  The heart, soul and drive of athletes and their families to attain victory adds such a rich dimension to the Games. Here …