For Employee &
Customer Experiences

that drive revenue,retention and brand image. We provide the power of a clear strategic path.

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Strategic Consulting —
where insight meets action and implementation.

We take a direct, decisive approach to assess and identify your needs and align them with your goals. We then co-create with you a customized, actionable solution that we can either implement for you or recommend how to achieve best results.

Customer Experience

Providing consistently good CX can be challenging. We bring clarity on where to start and how to deliver, so your customers stay with you for the long term.

Employee Experience

Brand ambassadorship begins on the inside of a company. We help you improve employee engagement, which ultimately drives positive customer experience.


Clarity of communication to customers and employees is not easy, yet is essential for strong leadership. We help you deliver your message and mission in a clear and compelling manner.


Loyalty from customers and employees must be earned, respected and cultivated. Loyalty breeds retention and revenue. We can help at every step of the way.

Case studies.

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Graziano Associates has been featured in:

Revenue. Retention. Referrals. Repeat Business. Every interaction you have with a customer, client or employee either undermines or enhances these key performance indicators. We specialize in helping mid-market and larger companies transform their critical customer and employee interactions into top-notch experiences that boost revenue, ignite engagement and drive retention

Call us to find out how we can help: 203-254-0195.

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